(Note: Please inform a SDS staff member before using this alternate support method so that they can ensure a proper connection.)
|Alternate Remote Support||
Contact SDS staff via e-mail or by phone PRIOR to starting a Remote Session. Thank you.
Once you click the download link please choose run whenever prompted. Once the TeamViewer program opens, please give your support technician the ID # and the Password displayed on the TeamViewer screen.
Please note that after clicking a support option your system may ask you for permission to continue. Please click 'Yes' or 'Run' or 'Open' for any notices that request permission to continue. If your system is using a personal firewall product like Norton Personal Firewall, you may be asked permission for this software to run. If so, click 'Yes' to authorize.
NOTE: This software will temporarily allow SDS staff to remotely access and control your computer. No permanent software will be installed, and you authorize access by using this software. Clients assumes full responsibility for use of this website and remote control access.